AT&T in Winter Park, FL Closed now

Reviews about AT&T

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  November 18, 2019, by Scott G
  I walked in early to my appointment and was hoping to be seen ahead of time. I stood there like an idiot for 5 minutes in the middle of the store, no one else was near me, before someone helped me. They did see me early since they had some cancellations. That is the only good part about this story. The manager there, Jesselyn Moore is totally ignorant as to what good 'ole fashion customer service is about. My wife had upgraded three days earlier and while there, she bought two accessories and then the sales person talked her into an iPad. They said it was a "promo" and $100 since she was there upgrading her iPhone. Turns out, they slammed her into a new cell # added to our account on a 2 year contract and we only found that out when we got a text from AT&T about a new line. I was there taking it back. My wife had to leave town suddenly and had her Amex card with her but I had the receipt, everything in perfect order including the bag. They did not want to take back without the physical credit card. I had my Amex for our account but the actual # on my card is different than my wife's. I logged into my Amex account and showed them the purchase as well. Still, she said no. I had to persist and after about 10 minutes of nonsense, she finally agreed to give me the refund but credit it to my AT&T cell bill. Okay, I said fine. When she presented the return receipt to me it showed a $45 restocking fee! I argued that not only did they slam my wife into a contract but they never told her about a restocking fee because I had discussed with my wife the entire transaction and that we were going to return it and she now has told me that she absolutely did not know about this either. I was on the phone with her actually while she was in the store so heard a lot of the details in the background. I told Ms. Moore I was going to file a complaint against her and the store. She seemed to careless and was very curt about that in front of the other employee that was assisting. Seemed like she was "showing her authority". Anyway, this review is the first complaint and I will be sending this write up to the incident to the corp office of AT&T wireless as well as to the BBB and DBPR in Tallahassee. Going to see if Amex will do anything but not sure. By the way, in looking at reviews for this store, I am NOT surprised as to my bad experience. If I was not locked into several phone installment plans with AT&T, I would have already been over at T-Mobile where I came from several years ago because back then their coverage was dropping some calls I switched BUT, there customer service was top notch-always! This is not my first frustration with AT&T. If you call and asked questions on their 800 # or in the stores about promo's, I swear you will get three different explanations if you ask three different AT&T employees. This AT&T store would be a ZERO star if it was an option on Google Reviews!